Introduction
In this article, you will learn how to request a call redirect in the UK Horizon Telephony system
Who This Article is For
- Credit Controllers
What You’ll Need
- Access to the Horizon Call Redirect Request form
Step-by-Step Instructions
- Step 1: Open the Horizon Call Redirect Request form
- Step 2: Complete all mandatory fields required as outlined below.
| Form Field | Detail |
| Brief Summary | Provide a brief description of the request |
|
Branch to be redirected from |
Select the Branch you would like to have redirected |
| Branch to be redirected to | Select the Branch the calls should be redirected to |
| Start Date | Confirm the date the redirect should be effective from |
| Effective End Date |
Confirm the date the redirect should end |
Related Articles
How To: Change your availability in Horizon - Call Centre users only
How To: Sign in/out of a Horizon Phone - Call Centre users only
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