How To: Test

Introduction

In this article, you will learn how to request a call redirect in the UK Horizon Telephony system

Who This Article is For

• Credit Controllers

What You’ll Need

• Access to the Horizon Call Redirect Request form 

Step-by-Step Instructions

• Step 1: Open the Horizon Call Redirect Request  form
• Step 2: Complete all mandatory fields required as outlined below.

Form Field	Detail
Brief Summary	Provide a brief description of the request
Branch to be redirected from	Select the Branch you would like to have redirected
Branch to be redirected to	Select the Branch the calls should be redirected to
Start Date	Confirm the date the redirect should be effective from
Effective End Date	Confirm the date the redirect should end

Related Articles

How To: Change your availability in Horizon - Call Centre users only

How To: Sign in/out of a Horizon Phone - Call Centre users only

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